These Terms and Conditions (“Terms”) apply to your use of the website www.rivalssocial.com (the “Website”) and to bookings made via the Website for Rivals Social and related experiences operated by our group.

By using the Website or making a booking, you agree to be bound by these Terms. If you do not agree, you should not use the Website or make a booking.

1. Who we are

“Rivals Social” is the venue and brand name of a competitive socialising site in Canterbury. It forms part of the Rivals Innovation group, which includes:

• Rivals Innovation Ltd – group/holding company

• Escape Kent Ltd – operates escape rooms in Canterbury and handles bookings for Rivals Social

• Escape Kent Prison Island Ltd – operates Prison Island Maidstone

• Timescape Adventures Ltd – design and engineering team behind our games and attractions

For bookings and venue operations made through this Website, the main contracting entity is:

Escape Kent Ltd (t/a Rivals Social and Escape Kent)
4a Simmonds Road, Canterbury, Kent, CT1 3RA, United Kingdom

In these Terms, “we”, “us” and “our” refer to Escape Kent Ltd and, where relevant, other companies in the Rivals Innovation group involved in providing your experience.

2. Scope of these Terms

These Terms cover:

• Use of the Website

• Bookings and purchases made via the Website for:

  • Rivals Social activities (e.g. Spark Bowling, The Grid, The Arena, Battleball, AR darts, Hotshots, Putthub, Supercharged Shuffles, etc.)

  • Escape rooms and other related experiences offered via this Website (even if fulfilled by Escape Kent / other group brands)

• Any vouchers, promotions or early-bird offers sold through this Website

For some services (e.g. third-party ticketing platforms or separate brand websites like escapekent.com) additional or different terms may apply. Where that is the case, those terms will be clearly presented as part of the booking process.

Your statutory rights as a consumer are not affected.

3. Website use

3.1 Ownership
The Website is owned and operated on behalf of Escape Kent Ltd, part of the Rivals Innovation group.

3.2 Permitted use
You may use the Website only for:

• Browsing information about our venues and activities

• Making legitimate bookings and enquiries

• Managing your own bookings

Any other use, including scraping, automated access, or use for unlawful purposes, is not permitted.

3.3 Intellectual property
All content on the Website (including text, images, logos, game names, graphics, video and layout) is owned by us or our licensors. You may not copy, reproduce, modify, distribute, display, publish, license, create derivative works from or use any part of the Website for commercial purposes without our prior written consent.

3.4 Third-party links
The Website may include links to third-party sites (for example escape room sites, booking platforms or social media). We are not responsible for the content, security or privacy practices of those external sites.

3.5 Availability and changes
We aim to keep the Website available and up-to-date, but we do not guarantee that it will always be available or error-free. We may change or withdraw any part of the Website at any time without notice.

4. Making a booking

4.1 Who can book
You must be 18 or over to make a booking via the Website and to enter into a contract with us. By making a booking you confirm that:

• You are at least 18, and

• You are authorised to accept these Terms on behalf of everyone in your group.

4.2 Information you provide
You must provide accurate and complete information when making a booking (for example contact details, group size, date, time and any relevant requirements). We are not responsible for issues arising from incorrect or incomplete information provided by you.

4.3 Booking process
A booking is generally made up of:

1. Selecting your activity, date, time, group size and any extras.

2. Providing your contact details and any required information.

3. Paying in full or paying any required deposit.

4. Receiving a booking confirmation from us or our booking system.

Only once payment is successfully processed and a confirmation is issued is your booking considered accepted and confirmed.

4.4 Group organiser
The person making the booking (“Group Organiser”) is responsible for:

• Ensuring all participants are aware of and comply with these Terms and any activity-specific rules,

• Communicating arrival times, age restrictions and safety information to the group,

• Providing accurate information to us about the group where required (e.g. age ranges, accessibility needs).

4.5 Transfer and resale
Bookings are personal to you and your group and must not be resold or transferred for commercial gain. We may refuse entry where we reasonably believe a booking has been resold or transferred in breach of this clause, without refund.

5. Prices, payments and promotions

5.1 Prices
Prices for activities, packages and events are shown on the Website or communicated to you as part of the enquiry/booking process. We may change prices at any time before you complete your booking. Once a booking is confirmed, the price will not change unless you alter your booking.

5.2 Payment
Unless otherwise stated, payment is required at the time of booking. Your booking is not confirmed until payment has been successfully processed.

5.3 Discount codes & offers
From time to time we may offer promotional codes, early-bird rates or other discounts (e.g. RivalsSEB20). These:

• Are subject to availability and specific terms (such as expiry dates, usage limits, or activity/date restrictions)

• Are valid only when entered at the time of booking

• Cannot generally be combined with other offers unless explicitly stated

We reserve the right to withdraw or amend offers at any time.

5.4 Gift vouchers
Where we sell gift vouchers via this Website, the specific terms for vouchers (including validity period and permitted activities) will be displayed at point of purchase and form part of these Terms.

6. Cancellations and changes by you

6.1 No refunds as standard
Our experiences are live, time-specific events. As standard, all bookings are non-refundable and non-transferable once confirmed, except where we are required to provide a refund by law.

This means that if you choose not to attend, reduce your group size, or change your mind, no refund or credit is owed.

6.2 Changes / rescheduling at our discretion
We understand that plans can change. If something comes up:

• Please contact us as soon as possible by phone or email.

• While we are not obliged to reschedule or refund, we may, at our sole discretion, offer to:

  • Move your booking to a different time/date, or

  • Offer a credit towards a future visit.

Any such changes are subject to availability and may be subject to an admin fee. We are more likely to be able to help if you contact us with reasonable notice and we are able to resell your original slot.

6.3 No-show / late arrival
If you arrive late or do not attend (see section 8 for details), this will be treated as a no-show and your booking will be deemed used. No refund, credit or reschedule is owed in this case.

7. Cancellations and changes by us

7.1 Operational reasons
We may occasionally need to cancel or reschedule a booking due to reasons beyond our control, including (but not limited to):

• Technical issues or equipment failure

• Safety or staffing issues

• Extreme weather or other events affecting the venue or access

• Changes required by law or regulation

Where we have to cancel your booking, you will be offered:

• A rescheduled time/date, or

• A refund or credit for the affected booking (at your choice, where reasonably practicable).

7.2 Partial service
If a particular activity within a larger package is unavailable, we may offer:

• A suitable alternative activity, or

• A partial refund/credit for that element only.

7.3 Our liability for cancellations
Our liability for cancellations by us is limited to the amount you paid for the affected booking or activity. We are not responsible for additional costs (such as travel, accommodation or other arrangements) unless otherwise required by law.

8. Arrival, lateness and no-shows

8.1 Arrival time
You must arrive at least 10–15 minutes before your scheduled start time to allow for check-in, briefings and setup.

8.2 Lateness
If you arrive late:

• We will do our best to accommodate you within your remaining allocated time, but

• We may need to shorten your experience so later groups are not affected.

If you arrive 15 minutes or more after your scheduled start time, we may treat the booking as a no-show and:

• Refuse entry or

• Offer a shortened experience (if and only if we can do so without affecting others).

In either case, no refund or automatic reschedule is owed.

8.3 No-shows
If you do not attend at the booked time and do not contact us, your booking will be treated as used and no refund or credit will be provided.

9. Age, suitability and safety

9.1 Age restrictions
Different activities have different recommended minimum ages. These are shown on the relevant activity pages and/or communicated during booking. As a guide:

• Some activities are suitable for families and younger players,

• Others may be better suited to older teens and adults due to difficulty, intensity or theme (for example certain escape rooms).

It is your responsibility to check suitability for your group.

9.2 Adult supervision
Where children are attending:

• At least one responsible adult (18+) must be present and remain responsible for the behaviour and safety of the group.

• For certain activities, children under a specified age may not be permitted, or may require a higher ratio of adults to children – see activity-specific information.

9.3 Physical and medical considerations
Some games involve physical activity (e.g. bending, stretching, moving around quickly). If you or anyone in your group:

• Has a medical condition or mobility issue, or

• Has any implanted medical device (such as a pacemaker),

you should consider whether the activity is appropriate and, where necessary, seek medical advice before participating. If in doubt, please contact us in advance so we can explain what the activity involves.

You and your group participate at your own risk, and you are responsible for assessing whether the activity is suitable for you.

9.4 Following instructions
Our team will explain safety rules and game instructions before and, where needed, during your experience. For everyone’s safety:

• You must follow all instructions from staff,

• You must use equipment and facilities correctly and responsibly.

We may stop the experience for any individual or group who fails to follow instructions, without refund.

10. Behaviour & venue rules

10.1 Right to refuse entry
We reserve the right to refuse entry or remove any person from the venue, without refund, where they:

• Are (or appear to be) under the influence of excessive alcohol or drugs

• Engage in aggressive, abusive, sexist, racist or otherwise unacceptable behaviour

• Pose a risk to themselves, others, or our staff

• Intentionally damage or attempt to damage our property or equipment

10.2 Damage and loss
You are responsible for any damage caused by you or your group to our property, equipment, fixtures or fittings through misuse or misconduct. We reserve the right to seek reimbursement for repair or replacement costs.

10.3 Food and drink

• Food and drinks are allowed in designated areas and around certain lane-based activities (e.g. bowling, shuffleboards, Putthub) as advised by staff.

• Food and drinks are not allowed in certain game areas (for example, inside escape rooms or other tech-heavy or physical games), unless we expressly permit it.
  You must follow the guidance given by staff and signage on-site.

10.4 Lockers and belongings
Where lockers or storage are provided, you use them at your own risk. We are not responsible for loss, theft or damage to your personal belongings unless required by law.

10.5 Recording and photography

• For many activities, casual photos of your group are welcome in public areas.

• However, recording inside escape rooms or certain proprietary attractions (including game content, puzzles and tech) may be restricted.
  Where recording is prohibited, you must not take photos/video/audio inside the game area. We may ask you to delete unauthorised recordings and, if necessary, ask you to leave without refund.

We may take team photos with your permission, which may be shared with you or used in accordance with our Privacy Policy.

11. Escape rooms – specific terms

11.1 Intellectual property
All escape room scenarios, puzzles, storylines, props and room designs are owned by Escape Kent Ltd and/or its licensors. Sharing detailed solutions, puzzles or designs publicly (for example online walkthroughs) can spoil the experience for others and may infringe our intellectual property.

11.2 Spoilers
By playing, you agree not to publish or share detailed spoilers of puzzles, codes or solutions that would materially reveal how to complete our games.

11.3 Age and content
Escape room themes vary in intensity. Some may feature darker storylines or suspenseful elements. Please check the description of each room or contact us if you are unsure whether a room is suitable for your group’s age and sensitivities.

Other escape-room-specific rules (such as maximum group sizes, restrictions on items in rooms, or emergency exits) will be explained by staff and must be followed.

12. Intellectual property (games & content)

12.1 Game content
All Rivals Social and Escape Kent games (including The Arena, The Grid, Battleball, Spark Bowling, Putthub, Supercharged Shuffles, Hotshots, escape rooms and any other attractions) are proprietary experiences developed by us and/or our suppliers (including Timescape Adventures Ltd).

You agree not to:

• Copy, reverse engineer or attempt to replicate our games,

• Use any part of our games for commercial purposes without our written consent,

• Record or document game content in a way that would enable replication by third parties.

13. Our liability

13.1 What we are responsible for
We are responsible for loss or damage you suffer that is:

• A foreseeable result of our breach of these Terms, or

• Caused by our negligence (or that of our employees or subcontractors),

subject to the limitations below.

13.2 What we are not responsible for
We are not responsible for:

• Any loss or damage that is not foreseeable

• Any loss of profits, business, revenue, or anticipated savings

• Any loss or damage caused by your own failure to follow instructions or by misuse of our equipment or facilities

• Any loss, theft or damage to your personal belongings, unless required by law

13.3 Nothing in these Terms
Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any other liability that cannot be limited or excluded under applicable law

13.4 Maximum liability
Except where prohibited by law, our total liability arising out of or in connection with a booking is limited to the amount you paid for that booking.

14. Data protection & cookies

We will collect and use personal data about you in connection with your use of the Website and your bookings. Our use of your data is explained in our:

• Privacy Policy, and

• Cookie Policy,

which form part of these Terms. Please review them to understand how we handle your personal data.

15. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law, our services, or our business. The updated Terms will be posted on the Website with a new “Last updated” date.

The version in force at the time you make your booking will apply to that booking.

16. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

You and we both agree that the courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.