We ask customers to arrive 10–15 minutes before your scheduled start time. This gives your team plenty of time to check in, use the facilities and receive your game briefing before the clock starts.

No. While the game is designed to feel immersive, all escape rooms have emergency exits and you can leave at any time if needed. Player safety always comes first.

Our escape rooms are designed for groups of 2 or more players. During peak times, some games may require a minimum of 3 players.

Each game has its own maximum player limit, which is shown on the individual game page. For larger groups, we can split players across multiple escape rooms running simultaneously.

• Canterbury: Up to 80 players across our escape room collection.

• Faversham: Up to 25 players across our escape rooms.

If you're planning a large group, corporate event or party, our team can help recommend the best combination of games for your group size - contact us here.

Yes, mobile phones are allowed, but we kindly ask that you do not record the entire experience to avoid spoiling the fun for future players. Feel free to take photos after completing the challenge and share your experience online!

Most of our escape rooms are suitable for ages 10+. Players under 16 should be accompanied by an adult. Some games contain darker themes and may be more suitable for teenagers and adults.

Our escape room experiences last 60 minutes, but we recommend arriving 15 minutes early for a briefing. Plan for around 90 minutes total, including your briefing and post-game photos.